Privacy Policy - Local Doctors Patient

Last updated August 7, 2026

This Privacy Policy explains how
we access, collect, use, disclose, retain, protect, and delete personal
information when you use the App and its related services.

By using the App, you
acknowledge the data practices described in this Privacy Policy. The
information we process depends on the features and healthcare services you
choose to use.

1. Information we collect

The information we collect
depends on the features and services you use.

1.1 Account and contact information

1.2 Profile and family-member information

1.3 Location information

With your permission, the App may access approximate or precise device location to:

You may deny or withdraw location permission through your device settings. Some location-based features may then be unavailable or less accurate.

1.4 Health and healthcare information

When you use healthcare-related features, we may collect:

1.5 Uploaded photos, files, and documents

When you choose to upload content, we may collect:

1.6 Booking and service information

We may collect information relating to:

1.7 Communications and user content

Automatic appointment confirmations, reminders, and service updates may be sent through push notification, email, SMS, WhatsApp message. These automated notices do not mean that the App reads the content of your personal email or SMS inbox.

1.8 Device, analytics, and technical information

The App and its integrated service providers may automatically collect limited technical information, including:

We use Google Analytics for Firebase to understand how users interact with the App and to improve functionality and reliability.

We use Firebase Crashlytics to identify, investigate, and resolve crashes and technical errors.

We use Firebase Cloud Messaging to deliver appointment, laboratory-test, report, account, service, and security notifications.

2. How we use information

We may use information to:

We do not sell personal information or health information.

We do not use health information for unrelated advertising or marketing purposes.

3. When we disclose information

We disclose information only when reasonably necessary for the purposes described in this Privacy Policy.

3.1 Doctors and healthcare providers

When you request an appointment or healthcare service, relevant information may be disclosed to the doctor, clinic, laboratory, physiotherapist, diagnostic center, or other healthcare provider selected for the service.

Depending on the service, this may include:

Healthcare providers may create and retain their own records while providing healthcare. They may have independent professional, legal, and privacy obligations relating to those records.

3.2 Family-member bookings

If you create a booking for a family member or dependent, the relevant information may be disclosed to the selected healthcare provider for the purpose of arranging and providing the requested service.

3.3 Service providers

We may use trusted service providers that process information on our behalf, including:

These providers are permitted to process information only as necessary to provide contracted services, subject to their applicable terms, privacy practices, and safeguards.

3.4 Legal, safety, and regulatory purposes

We may disclose information when reasonably necessary to:

3.5 Business transfers

Information may be transferred as part of a merger, acquisition, restructuring, financing, or transfer of business assets. Where applicable, the receiving organisation will be required to handle the information subject to appropriate confidentiality and data-protection obligations.

4. Device permissions

Depending on the features you use, the App may request the following permissions.

4.1 Location

Used to show nearby healthcare providers, support location-based booking, and determine service availability.

4.2 Camera

Used when you choose to capture a profile photograph, prescription, medical report, diagnostic document, or other supported content.

4.3 Photos, media, and files

Used when you choose to select and upload photographs, prescriptions, reports, or documents.

4.4 Notifications

Used to deliver appointment, laboratory-test, report, account, service, and security updates.

Permissions can be controlled through your device settings. Withdrawing a permission may prevent the related feature from working.

5. Data security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of the information we process. These safeguards may include:

No electronic transmission or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your device, login information, and access to your account.

6. Data retention

We retain information only for as long as reasonably necessary to:

Retention periods may differ depending on the type of information and the reason it is processed.

When information is no longer required, we delete it or irreversibly anonymise it in accordance with our applicable procedures.

Some information may remain temporarily in protected backups until those backups expire or are securely overwritten.

Healthcare providers may independently retain medical or service records that they are legally or professionally required to maintain. Requests concerning records independently controlled by a healthcare provider may need to be directed to that provider.

7. Account and data deletion

You may request deletion of your account through the deletion option available in the App:

Profile -> Delete Account

You may also request deletion outside the App through:

Account-deletion webpage: https://www.localdoctors.net/patient/dashboard/my-profile?active=delete

Email: supportentrepotmedia@gmail.com

We may verify your identity before processing a deletion request to prevent unauthorized deletion of account and health information.

Following verification, we will delete or irreversibly anonymise personal information associated with the account, including eligible:

Deletion may not include information that must be retained for:

Any information retained after deletion will be restricted from unrelated use and deleted or anonymised when the applicable retention requirement expires.

Merely deactivating an account is not treated as completion of a verified account-deletion request.

8. Your choices and rights

Subject to applicable law, you may:

To submit a request, contact supportentrepotmedia@gmail.com.

We may request information reasonably necessary to verify your identity, protect your account, and locate the relevant records.

9. Children and family-member profiles

The App is intended for account holders aged 18 years or older.

The App is not designed for minors to create or independently manage accounts.

An adult account holder may add a minor as a family member or dependent only if the adult is:

If you believe a minor has created an account or that a minor's information has been provided without proper authorization, contact supportentrepotmedia@gmail.com.

10. Medical and emergency notice

LocalDoctors Patient is a technology platform that facilitates access to doctors, laboratories, clinics, and other healthcare-service providers.

Entrepot Media does not itself provide medical diagnosis or treatment. Medical advice, diagnoses, prescriptions, tests, and treatment decisions are provided by the relevant healthcare professional or service provider.

The App is not intended for medical emergencies. In an emergency, contact the applicable emergency services or visit the nearest hospital immediately.

The App should not be used as a substitute for emergency care or an in-person medical examination when one is required.

11. Third-party destinations and services

At your direction, the App may open third-party:

Information you provide directly to a third party is governed by that third party's own terms and privacy practices. Review the relevant third-party policy before providing information.

12. Changes to this Privacy Policy

We may update this Privacy Policy when:

We will publish the revised Privacy Policy with an updated "Last updated" date.

Where required, we may also provide additional notice through the App, by email, or through another appropriate method.

13. Contact us

For privacy questions, rights requests, complaints, or account-deletion assistance, contact:

Entrepot Media Pvt. Ltd.

Ramdhenu Complex, Mohisgote

4th Floor, B4, Block-A

Krishnapur, Kolkata, West Bengal 700102

India

Email: supportentrepotmedia@gmail.com

End of Privacy Policy